GoMage is glad to invite a Customer Success Manager
who will communicate with existing clients and
interact with the guest visitors of our site.
Customer Success Manager
GoMage invites an experienced Customer Success Manager who wants to work with large eCommerce clients.
Who's the Ideal Candidate?
Who's the Ideal Candidate?
Job Requirements:
  • Basic experience with the Magento platform
  • Basic understanding of modules development
  • Excellent presentation and communication skills
  • Good command of spoken and written English
What Will Be Your Tasks?
Technical Support
You will stand at the frontline of technical support and help large eCommerce clients.
Live Chat Communications
You will face all kinds of questions from the store clients over the live chat, Help Desk and phone
Development Docs
You will create and maintain the documentation of GoMage modules and other developments.
What Will Be a Plus?
Technical Background
It would be a strong advantage if you have background in engineering or computer science
Technical Writer Experience
Experience in technical writing of software documentation will be a big plus
Pre-sales Experience
Strong negotiation and mitigation skills will help you convince and upsell to our clients
Positive Attitude
Sometimes you may face "hard" clients so a positive attitude will only help you
What You Get at GoMage?
Remote Work
You can work from any place in the world as long you have an internet connection.
Corporate Education
You can develop your skills, pass trainings and English courses all at the company's expense.
Flexible Hours
You can start working at 8:00, 9:00, 10:00 or any other time that suites you.
Holiday Presents
We send out birthday gifts and New Year presents to employees and their kids.
25 Days Off
You can take 20 vacation days, call 5 sick leaves per year with no questions asked.
COVID-19 Support
Our company provides financial support in case of Covid or any other kind of serious illness.
Don't think you're a good fit? Send us your CV anyway – we will inform you when we have a position relevant to your skills.
Send us your CV
Let's work together!
🔸 How much will I get paid?
The salary depends on your skills and experience. But the desired amount is usually no less than what candidates expect.
🔸 What is the inteview process like?
It cosnsists of three stages:
  1. One of our HR specialists will run a short introductory call.
  2. Full interview with an expert in your area of expertise.
  3. A final call with higher-level executives to check your soft skills.
🔸 What is the usual project size?
Our clients are medium to enterprise-level eCommerce companies located in different countries, industries and time zones. You will be working with large marketplaces, wholesale stores, crowdfunding platforms and big retail brands.
    🔸 What methodology do you use?
    Our Project Managers follow the best Agile approaches that fits the project. That's why the methodology may change depending on specs and requirements.
    🔸 How would you describe your team atmosphere?
    GoMage is a friendly cohort of people who help each other and provide personal support whenever needed. We have a close-knit atmosphere in our Slack chats where we don't limit ourselves to "work-only" conversations.

    For example, we have separate Slack channels where we discuss books, exchange vacation photos, share cute pictures of our pets and send funny memes, of course!

    We think you will like it here :)